Frequently asked questions
About the Groote Museum
Due to a technical malfunction, all systems at ARTIS have been down since late afternoon yesterday. We are currently working hard to find out what happened and to get the systems working again. For this reason ARTIS-Micropia and the ARTIS-Groote Museum are closed to the public today.
ARTIS Amsterdam Royal Zoo is open as usual, for which tickets can be purchased at the box office. With tickets for Micropia and the Groote Museum you are welcome in ARTIS Amsterdam Royal Zoo today. Unfortunately it is currently not possible to buy tickets online. We are working hard to solve the problem as soon as possible. As soon as there are any new developments, we will keep you updated via our website.
The Groote Museum offers a daily program of activities. Check the website for details.
What is the Groote Museum?
The Groote Museum is a new museum at ARTIS. A place to explore your connection with yourself, your body, and all other life on Earth. You can find more information on the Discover page.
The Groote Museum consists of the Oostzaal and the Westzaal. Within these two galleries are 14 interconnected zones From communicating plants to a competition with a chimpanzee to a scent tunnel that pricks memories and stirs your emotions, get ready for a personal expedition crisscrossing the museum.
The ARTIS-Groote Museum will open on May 12, 2022. Its reopening will be celebrated with a special program for visitors during the opening week, from Thursday, 12 May to Sunday, 15 May.
The recommended age for the Groote Museum is 8 years old. There are currently no special family tours or activities for young children at the museum.
Practical information
The Groote Museum is open daily from 10:00 a.m. to 6:00 p.m. On Thursdays, the museum is open until 10:00 p.m.
To visit the museum, you must book an entry time in advance, even if you get free admission. Members must also book an entry time for the museum.
You can stay in the museum as long as you like, regardless of your entry time.
It is not possible to buy tickets at the ticket counter. Tickets must be pre-booked with timed entry on the website.
The Groote Museum is located on Artisplein, which is a publicly accessible square. The museum entrance is next to the Chilean flamingos.
See this page for current ticket prices.
Starting in April, tickets can be purchased on dagtickets.artis.nl
See this page for current ticket prices.
We are unable to refund timed entry tickets. If you purchased individual tickets, you can book a new entry time. To do so, contact our customer relations service. Group booking cancellations and/or changes must be made at least one week in advance. Otherwise, ARTIS will charge the full price for admission and catering.
You can purchase combined tickets for the Groote Museum, ARTIS park and Micropia. In that case, you will be asked to choose different entry times during the online booking process.
Pre-booked entry times are required for the ARTIS park, Micropia and Groote Museum. You will be asked to choose different entry times during the online booking process.
On average, a visit to the museum takes two to four hours.
The recommended age for the Groote Museum is 8 years and up.
Lockers are available in the museum. They can be locked and unlocked using a pre-selected code.
Most of the Groote Museum is wheelchair accessible. A limited number of wheelchairs are available to borrow at the ARTIS park ticket counter. The Groote Museum itself does not have wheelchairs on supply.
Strollers are not allowed inside the museum. Strollers may be stowed free of charge in the cloakroom and locker area. Please note that this space is unattended and at your own risk.
You can park in the ARTIS parking lot. Parking passes can be purchased at the ARTIS park, Micropia, and Groote Museum ticket counters. Click here for more information about parking.
Conferences and events
Conference and event facilities are available. For information, see our page about conferences and events, or send an email to evenementen@artis.nl
To discuss the options, please contact evenementen@artis.nl